Introduction
These Terms and Conditions (the “Terms”) govern your access to and use of the online gaming and wagering services provided under the brand name “Winum” (“Winum,” “we,” “us,” or “our”), including but not limited to our website, mobile applications, and any related platforms (collectively, the “Platform”). By registering an account, accessing the Platform, or participating in any games, promotions, or betting activities offered by Winum, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms are intended to create a legally binding agreement between you and Winum, and they set out your rights and responsibilities as a player, as well as our corresponding obligations to you. You should read these Terms carefully, together with our Privacy Policy, Responsible Gambling Policy, and any specific promotional terms that may apply to particular offers, as all such documents are incorporated herein by reference. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. Your use of the Platform is also subject to any applicable laws, regulations, and licensing conditions in your jurisdiction, and it is your sole responsibility to ensure that your access and play are lawful.
The Platform is designed solely for entertainment and lawful gambling purposes for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. Gambling involves financial risk, and you can lose money as well as win; you must never play with funds you cannot afford to lose. Winum strongly promotes and supports responsible gambling practices and provides a range of responsible gaming tools to help you manage your activity, including deposit limits, session reminders, self-exclusion, and cooling-off periods. By using the Platform, you warrant that you are accessing it from a jurisdiction where online gambling and participation in our services are not prohibited. You also agree that you will not use the Platform for any unlawful, fraudulent, or abusive purpose, and you will comply at all times with these Terms and any other rules or instructions we may provide. If you do not agree with these Terms, or if you are not eligible to participate, you must immediately stop using the Platform and refrain from opening or maintaining an account.
Acceptance of Terms
By creating an account, clicking to accept or agree to these Terms where such option is made available, or by accessing or using any part of the Platform, you irrevocably accept and agree to be bound by these Terms in their entirety. Your continued use of the Platform following any modification, update, or revision of these Terms constitutes your acceptance of those changes, and it is your responsibility to review the Terms regularly to stay informed of any updates. Winum may modify these Terms at any time in its sole discretion to reflect changes in legal requirements, regulatory conditions, technical advancements, or business practices, and we will use reasonable efforts to notify you of any material changes. Where required by applicable law, we will seek your explicit consent to such changes, and in that event, your failure to provide such consent may result in the suspension or closure of your account.
If you do not agree to any revised Terms, your only remedy is to discontinue your use of the Platform and request the closure of your account in accordance with the procedures outlined herein. Any games or transactions made prior to the effective date of any amendment will be governed by the Terms in effect at the time of such game or transaction. It is your duty to ensure your contact details are accurate and up to date so you can receive notices about changes to these Terms and other important communications. You acknowledge that the English language version of these Terms is the authoritative version for all interpretative purposes and that any translations are provided solely for convenience. In the event of any conflict between the English version and a translation, the English version shall prevail to the fullest extent permitted by law.
Eligibility & Age Restriction (18+ only)
Your eligibility to use the Platform and participate in Winum online casino services depends on several important legal and regulatory factors. You must be at least eighteen (18) years of age or the legal age of majority in your jurisdiction, whichever is higher, to open an account, make a Winum deposit, or place any real-money wagers. By registering an account, you expressly represent and warrant that you meet the applicable minimum age requirement and that you are legally permitted to participate in online gambling in your country, state, or territory of residence. You further represent that you are opening an account solely for yourself, and not on behalf of any other person, and that you are acting in your own personal capacity and not as part of any professional or commercial gambling activity. We reserve the right to request proof of age and identity at any time, and your failure to provide satisfactory documentation may result in the suspension or termination of your account and the forfeiture of any winnings.
Underage gambling is strictly prohibited, and Winum adopts a zero-tolerance approach to any attempt by persons under 18 to access or use the Platform. We implement age verification measures and identity checks designed to prevent minors from opening accounts, but it is also the responsibility of parents, guardians, and responsible adults to ensure that minors do not have access to online gambling services. The risks associated with gambling at a young age are significant, including an increased likelihood of developing problem gambling behaviors, financial harm, and negative impacts on mental health and education. If we discover, or have reasonable grounds to suspect, that you are underage, your account will be immediately closed, all transactions may be voided, and any funds deposited may be returned to the original payment method, subject to applicable legal obligations. We may also report any instances of suspected underage gambling to the relevant authorities where required or appropriate.
In addition to age-based restrictions, you must not be a resident of, or physically located in, any jurisdiction where online gambling is prohibited or where we do not lawfully offer our services. You are solely responsible for determining whether your use of the Platform complies with the laws applicable to you, and you must not rely on Winum to advise you on the legality of online gambling in your area. If we determine that you are located in a restricted jurisdiction (as described further below), we may suspend or close your account and void any wagers or bets placed while you were in a prohibited territory. You also agree that you are not a person subject to any economic or trade sanctions, embargoes, or other restrictions imposed by any governmental or regulatory authority that would prohibit your participation in online gambling activities with us.
Account Registration
To access the full range of services offered by Winum, including real-money wagering, you must complete the registration process and open a personal player account (the “Account”). When registering, you will be required to provide accurate and complete information, including your full legal name, date of birth, residential address, email address, telephone number, and any additional information we may reasonably request for identity verification and compliance with regulatory obligations. You agree to keep your Account information current and to promptly update any details that change over time, including your contact information and payment details. Providing false, misleading, or incomplete information during registration or at any time thereafter is strictly prohibited and may result in the immediate suspension or closure of your Account, the cancellation of wagers, and the confiscation of funds where required by law.
As part of our know-your-customer (KYC) processes and anti-money laundering (AML) obligations, we may ask you at any time to provide documents verifying your identity, address, and source of funds. Such documentation may include, without limitation, a copy of a government-issued photo identification document, proof of address (such as a utility bill or bank statement), and evidence of the lawful origin of your funds. We may also carry out electronic checks against third-party databases, credit reference agencies, or other verification services to confirm your details. You consent to the use of such verification services and understand that your information may be shared for identity verification and regulatory compliance. Failure to provide requested documentation or information may result in restrictions on your Account, including limitations on deposits, wagers, and withdrawals, or the closure of the Account.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any other authentication factors used to access your Account. You agree not to share your login details with any third party and not to allow any other person to access or use your Account. If you suspect that your Account has been compromised, accessed without authorization, or used in any fraudulent manner, you must immediately notify us and change your password. Winum shall not be liable for any loss or damage arising from your failure to protect your login credentials or prevent unauthorized access to your Account, except where such failure is directly attributable to our negligence or willful misconduct. We reserve the right to refuse to open an Account for any individual, without obligation to provide a reason, provided such refusal is not discriminatory or otherwise unlawful.
Deposits & Withdrawals
To participate in real-money games or place wagers on the Platform, you must make a Winum deposit to fund your Account balance using one of the available payment methods. All deposits must be made from a payment source held in your own name, and you are prohibited from using third-party accounts, cards, or payment instruments. We may, at our sole discretion, impose minimum and maximum deposit limits, both on a per-transaction basis and cumulatively over defined periods, and such limits may vary depending on your payment method, verification status, or responsible gambling settings. Funds deposited into your Account are credited as soon as reasonably practicable, though processing times can vary depending on the payment provider and banking networks. We are not responsible for delays caused by third-party payment processors, financial institutions, or system outages beyond our reasonable control.
Withdrawals of your available Account balance are subject to our internal review, KYC and AML checks, and the fulfillment of any wagering requirements tied to bonuses or promotions. We reserve the right to request additional documentation before processing withdrawals, especially where we deem it necessary to confirm your identity, payment method ownership, or compliance with legal and regulatory obligations. Withdrawals will generally be processed using the same payment method you used for deposits, where possible, in accordance with industry best practices and regulatory guidance. We may impose minimum and maximum withdrawal limits and may charge reasonable fees for certain withdrawal methods, as clearly disclosed in the cashier section of the Platform or within these Terms. You understand that certain jurisdictions, banking institutions, or payment providers may prohibit or restrict transactions related to online gambling, and you are solely responsible for ensuring that your chosen payment method allows such transactions.
Any funds credited to your Account are considered to be held for the sole purpose of placing wagers and participating in games on the Platform. You acknowledge that interest will not be paid on any funds held in your Account, and such funds do not constitute a bank deposit, trust account, or other form of financial instrument. Winum may, under certain circumstances, reverse deposits or withhold winnings where there is suspicion or evidence of fraud, chargebacks, payment disputes, unlawful conduct, or a breach of these Terms. If a chargeback or payment reversal occurs, we may deduct the amount from your Account balance, suspend the Account, and, where appropriate, pursue legal remedies or report the matter to relevant authorities. You agree to indemnify and hold Winum harmless from any losses, costs, or expenses arising from chargebacks or payment disputes initiated by you or on your behalf without proper justification.
Payment Methods Table
The following table sets out common categories of payment methods that may be available on the Platform. Availability, limits, and processing times are subject to change and may vary depending on your jurisdiction and verification status.
| Payment Method Type | Example Instruments | Deposit Processing Time | Withdrawal Processing Time | Typical Limits | Notes |
|---|---|---|---|---|---|
| Credit/Debit Cards | Visa, Mastercard | Instant to a few minutes | 1–5 business days | Min/Max apply | Subject to issuer policies and local regulations regarding gambling transactions. |
| E-Wallets | Generic e-wallet providers | Instant | 0–48 hours | Min/Max apply | May require separate e-wallet verification and acceptance of their terms. |
| Bank Transfers | Online banking, wire transfers | 1–5 business days | 1–7 business days | Min/Max apply | Processing times vary by bank and jurisdiction; additional fees may apply. |
| Prepaid Methods | Generic prepaid cards or vouchers | Instant | Not usually available | Min/Max apply | Often limited to deposits only; withdrawals may require an alternative method. |
| Alternative Payments | Local methods or instant banking services | Near-instant | 0–5 business days | Min/Max apply | Availability depends on local payment infrastructure and regulations. |
You must always consult the cashier or payments section within the Platform for the most up-to-date list of accepted payment methods, associated fees, and relevant transaction conditions. Any third-party payment services you use are governed by their own separate terms and conditions, which you should review and understand before initiating transactions. Winum accepts no responsibility for any losses or delays arising from the actions or omissions of third-party payment providers.
Bonuses & Promotions
From time to time, Winum may offer bonuses, free spins, cashback, loyalty rewards, tournaments, or other promotional incentives (collectively, “Promotions”) to eligible players. Each Promotion will be governed by specific terms and conditions that are supplementary to, and incorporated into, these Terms, and in the event of a conflict, the promotional terms will prevail with respect to that specific offer. Participation in any Promotion is entirely voluntary, and you are not obligated to accept any bonus or promotional offer. However, by opting into or accepting a Promotion, you agree to be bound by the associated rules, including wagering requirements, maximum bet limitations, game contribution percentages, time limits, and any other restrictions specified. Failure to comply with those promotional terms may result in the cancellation of the Promotion, removal of bonus funds, and forfeiture of associated winnings.
Bonuses and promotional funds are typically credited as a separate balance in your Account and may be subject to wagering requirements before they can be converted to real, withdrawable cash. Wagering requirements will specify how many times the bonus amount (and, in some cases, the deposit amount) must be wagered before withdrawal is permitted. Certain games may contribute different percentages toward wagering requirements, and some games may be entirely excluded from bonus play; details will be clearly set out in the applicable promotional terms. Attempts to abuse, exploit, or manipulate Promotions, including bonus abuse strategies, multiple account registrations, collusion, or any other form of fraudulent activity, are strictly prohibited and may lead to the cancellation of bonuses, seizure of winnings, and closure of accounts.
Winum reserves the right to withhold, refuse, or withdraw any Promotion or bonus where there is evidence or suspicion of abuse, non-compliance, or manipulation of our systems, or where required by applicable law or regulatory guidance. Bonuses may be offered on an individual basis or targeted to specific player segments, and Winum is under no obligation to provide the same offers to all players. We may set maximum win limits for bonus play, and any winnings above such limits may be removed from your Account. We also reserve the right to amend, suspend, or terminate any Promotion at any time, including after you have opted in, provided that this is done in accordance with applicable law and any commitments already made to you are honored or treated fairly. Before participating in any Promotion, you should carefully read the full terms, as they form an integral part of your agreement with Winum.
Game Rules
All games offered on the Platform, including but not limited to slots, table games, live dealer games, and any other casino-style entertainment, are governed by specific game rules and instructions that you must read and understand before playing. The rules for each game, including information about payouts, winning combinations, bet limits, and any special features, are available within the game interface or via help or information menus. By playing any game, you agree to be bound by its particular rules and acknowledge that any winnings or losses are determined strictly in accordance with those rules. You are responsible for ensuring that you fully understand how a game operates, including the impact of different bet sizes, paylines, or game options, and you should not participate in any game if you are uncertain about its mechanics or risks. If you have questions about a game’s rules, you should contact customer support for clarification before placing real-money wagers.
In the event of a discrepancy between the outcome displayed on your device and the result recorded on the game server or system, the result recorded on the server will prevail. Malfunctions, technical issues, or software errors that invalidate the outcome of a game or bet will render the game round or wager void, and your stake may be refunded at our discretion, subject to applicable regulatory requirements. You agree that Winum and its game providers may, in their reasonable discretion, correct any bonusing errors, payout miscalculations, or displayed results that are obviously incorrect or caused by technical faults. Where a game includes jackpot features, tournaments, or networked prize pools, additional rules may apply to the awarding and distribution of prizes, and these will be clearly indicated. You have no claim over jackpot amounts or prize pools until the result has been confirmed according to the applicable rules, and any displayed jackpot values are indicative until validated.
Players are prohibited from using any external assistance, software, or systems that provide an unfair advantage or manipulate game outcomes, such as bots, automated betting tools, or artificial intelligence used for prediction or exploitation. You must not interfere with the normal operation of games, circumvent security protocols, or attempt to reverse-engineer or tamper with game software or hardware. Any such conduct may result in immediate termination of your Account, nullification of wagers, and, where appropriate, civil or criminal proceedings. You acknowledge that games may be added, removed, or modified at any time without prior notice, and that not all games may be available in all jurisdictions due to licensing or regulatory constraints. Your use of the games is solely for your personal entertainment, and you agree not to use the Platform or its games for any commercial purposes or in connection with any form of gambling syndicate or professional betting activity.
Fair Play & RNG
Winum is committed to ensuring that all games offered on the Platform are fair, transparent, and operated in accordance with industry standards and applicable licensing requirements. To achieve this, our games utilize a Random Number Generator (“RNG”) or equivalent randomization technology that determines game outcomes in a manner that is statistically random and unpredictable. The RNG is tested and certified by reputable, independent testing laboratories or certification bodies, which verify that game results are not biased and that return-to-player (RTP) percentages fall within approved ranges. You understand and accept that all game outcomes are determined by the RNG or equivalent systems, and that your chances of winning are based solely on luck and the parameters of each game, without any influence from Winum, its employees, or any external party.
We strictly prohibit any attempt to interfere with, manipulate, or exploit the RNG or other game systems. You must not engage in any behavior intended to gain an unfair advantage, such as exploiting software bugs, using automated tools or scripts, colluding with other players, or aggregating data to predict outcomes beyond what is reasonably expected in chance-based games. If we have reasonable grounds to suspect that you have engaged in any such conduct, we may suspend your Account while we investigate and, if confirmed, void affected wagers, confiscate associated winnings, and permanently close your Account. You also acknowledge that some live dealer or real-time streaming content may involve physical equipment, such as cards or roulette wheels, and is subject to the same fairness and oversight standards as RNG-based games.
Winum works with reputable game providers that adhere to strict technical and regulatory frameworks, including successfully passing compliance testing and certifications where required by law. We monitor game performance and transaction logs to detect unusual patterns or anomalies that could indicate malfunction or suspicious activity. In the event of a technical malfunction or systemic failure affecting fairness, we may temporarily suspend game availability, void impacted rounds, and refund stakes where appropriate and consistent with regulatory requirements. If you experience any issues that you believe affect the fairness of a game, you should immediately cease play and contact our customer support team so that we can conduct a thorough review.
Responsible Gambling
Winum recognizes that while online casino games can be an enjoyable form of entertainment, gambling also carries inherent risks, including the potential for financial loss and the development of problem gambling behaviors. We are firmly committed to promoting responsible gambling and providing a safe, secure environment that encourages players to stay in control of their gaming activity. Our responsible gaming framework is designed to help you manage your time and money, make informed decisions, and seek support when needed. We strongly encourage all players to view gambling as a form of entertainment, not a way to make money or solve financial difficulties, and to never wager more than they can comfortably afford to lose. Under no circumstances should individuals under the age of 18, or below the legal gambling age in their jurisdiction, participate in any gambling activities on the Platform.
Young people are particularly vulnerable to the harmful effects of gambling, including increased risks of impulsive behavior, addiction, and long-term financial or psychological harm. For this reason, we employ robust age verification measures and encourage parents and guardians to use parental controls and monitoring tools to prevent minors from accessing gambling sites and apps. If you share a device with minors, you should log out of your Account after each session and avoid saving login credentials or payment details in browsers or applications. If we discover that a minor has gained access to the Platform, we will immediately close the associated Account, void any wagers, and take steps to prevent future access, including reporting the incident where required by law. We encourage you to contact us immediately if you become aware of any underage person attempting to access or use the Platform.
In addition to proactive measures to protect minors, Winum promotes responsible gambling among adults by offering a suite of tools and controls that you can customize to fit your circumstances. These tools include deposit limits, loss limits, wager limits, session duration reminders, time-outs, and long-term self-exclusion options. We also provide information about the risks associated with gambling, tips for staying in control, and links to external support resources, including independent counseling, support groups, and helplines. Our customer support team is trained to recognize signs of problem gambling and may proactively reach out or suggest responsible gaming tools if we observe concerning patterns of play. Your decision to use these tools is confidential, and we will implement them as promptly and accurately as possible once requested.
Tools & Features (table)
The table below summarizes the primary responsible gambling tools and features available on the Platform. Availability of specific tools and implementation details may vary by jurisdiction and regulatory requirements.
| Tool / Feature | Description | How It Works | Duration Options | Key Considerations |
|---|---|---|---|---|
| Deposit Limits | Set a maximum amount you can deposit over a given period. | You choose daily, weekly, or monthly limits; once reached, further deposits are blocked until the period resets. | Daily, weekly, monthly | Requests to decrease limits take effect immediately; increases may be subject to a cooling-off period. |
| Loss Limits | Cap the total net losses you can incur within a defined time frame. | Tracks your net losses; once you reach the limit, you cannot continue wagering until the period resets. | Daily, weekly, monthly | Helps you keep losses within a pre-defined budget and prevents chasing losses. |
| Wager Limits | Control the total amount you can stake within a certain period. | Monitors your total bets; wagering is restricted once your limit is reached. | Daily, weekly, monthly | Applies to total wagers, not net results; useful for managing high-volume play. |
| Session Reminders | Alerts that notify you how long you have been playing. | Timed pop-up messages appear after set intervals during a session. | Customizable intervals | Encourages regular breaks and reflection on time spent gambling. |
| Time-Out / Cooling-Off | Temporarily suspends your ability to gamble. | During the selected period, you cannot deposit or wager but may still withdraw funds. | 24 hours to several weeks | Designed for short breaks when you feel your gambling is becoming too frequent. |
| Self-Exclusion | Long-term block from accessing your Account for gambling. | Your Account is locked; you cannot log in, deposit, or wager for the exclusion period. | Several months to permanent | Irreversible until the selected period ends; may require contact to consider reactivation. |
| Reality Checks | Periodic summaries of your activity (time, wagers, and results). | On-screen messages provide an overview of recent play, prompting you to continue or log out. | User-configurable | Helps you make informed decisions about whether to continue playing. |
To activate or modify any of these tools, you may visit the responsible gambling or account settings section of the Platform or contact customer support for assistance. Some changes, particularly increases to existing limits or removal of exclusions, may be subject to additional verification steps and mandatory cooling-off periods to ensure that decisions are made thoughtfully. We reserve the right to impose or adjust certain limits or restrictions unilaterally if we believe doing so is necessary to protect your welfare or to comply with regulatory obligations.
Support Resources
If you feel that you are losing control of your gambling or that it is negatively affecting your finances, relationships, or mental health, we strongly encourage you to seek help immediately. Winum provides information on the Platform about independent support organizations, including gambling counseling services, anonymous support groups, and specialized helplines that can offer guidance, assessment, and treatment referrals. Examples of such organizations include local problem gambling hotlines, non-profit counseling networks, and online therapy resources focused on behavioral addictions. These organizations operate independently of Winum, and you are free to contact them directly and confidentially. We may, where appropriate and with your consent where required, refer you to these resources or provide contact details upon request.
Family members and friends who are concerned about a loved one’s gambling behavior can also access information and support resources through these independent services. Many organizations provide educational materials, screening tools, and counseling options designed specifically for affected others, as well as advice on setting boundaries and encouraging professional help. Within the Platform, we may offer links to self-assessment questionnaires that can help you evaluate your gambling habits and identify potential warning signs. If our internal monitoring systems indicate patterns consistent with problem gambling, we may reach out to provide information about responsible gaming tools, suggest resources, or, in serious cases, impose restrictions on your Account to prevent further harm. While Winum cannot diagnose or treat gambling addiction, we are committed to cooperating with qualified professionals and organizations to support player well-being.
Prohibited Activities
You agree that you will not use the Platform or any of its services for any unlawful, fraudulent, or prohibited purpose. Prohibited activities include, but are not limited to, money laundering, terrorist financing, fraudulent chargebacks, identity theft, use of stolen payment instruments, collusion with other players, and manipulation of games or promotions. You may not create multiple Accounts in your own name or on behalf of others, nor may you attempt to circumvent account, bonus, or responsible gambling limits through the use of multiple identities, devices, or payment methods. Any attempt to gain unauthorized access to our systems, interfere with the operation of games, or bypass security or geolocation measures is strictly forbidden and may result in account termination and, where appropriate, legal action.
You are expressly prohibited from selling, transferring, or assigning your Account, or any associated rights or obligations, to any other person. You may not use the Platform for commercial purposes, including the operation of betting syndicates, arbitrage services, or any form of coordinated wagering for financial gain beyond normal personal entertainment. You must not harvest or collect data from the Platform by automated means, or use any robots, spiders, scrapers, or other tools to access or interact with the Platform in a manner not intended by us. Abuse of Promotions, including creating multiple Accounts to redeem the same bonus, matching betting patterns designed solely to clear wagering requirements, or using promotional funds in a manner inconsistent with fair play, is also prohibited. If we identify any Prohibited Activity, we may freeze your Account, withhold funds, investigate the matter thoroughly, and cooperate with law enforcement or regulatory agencies as required.
Winum reserves the right, in its sole discretion, to determine whether certain conduct constitutes Prohibited Activity, subject to applicable laws and regulatory guidelines. During an investigation, you may be required to provide additional information or documentation, and we may restrict your access to the Platform, including your ability to place wagers or withdraw funds. If Prohibited Activity is confirmed, we may void affected wagers, confiscate balances or winnings where allowed by law, and permanently close your Account. You acknowledge that engaging in Prohibited Activities may also expose you to civil or criminal liability and that Winum will not be responsible for any consequences arising from your unlawful conduct. Our enforcement of these rules is essential for protecting the integrity of our services, maintaining a fair gaming environment, and complying with regulatory and legal obligations.
Restricted Countries (table)
Due to legal and regulatory requirements, Winum does not accept registrations or allow real-money play from certain countries or jurisdictions (“Restricted Countries”). The list of Restricted Countries may be updated from time to time in response to changes in laws, licensing conditions, or risk assessments. It is your responsibility to ensure that you are not accessing the Platform from a Restricted Country and that you comply with all applicable local laws. If we determine that you are accessing the Platform from a Restricted Country, we may immediately suspend or close your Account and void any wagers or transactions undertaken while you were in that jurisdiction.
The table below provides an illustrative list of jurisdictions that are commonly restricted. This list is not exhaustive, and additional countries or territories may be restricted based on legal or licensing considerations.
| Country / Jurisdiction | Status on Platform | Notes |
|---|---|---|
| United States (where not locally licensed or permitted) | Restricted or limited | Access and services may depend on state-by-state regulations and licensing; players must comply with local laws. |
| United Kingdom | Restricted | Local licensing regime may require separate authorization; players from this jurisdiction may be blocked. |
| France | Restricted | National regulations limit the provision of certain online gambling services by foreign operators. |
| Italy | Restricted or limited | Participation may be restricted unless specifically authorized under local licensing frameworks. |
| Spain | Restricted or limited | Strict local licensing requirements may prevent access for players in this territory. |
| Australia | Restricted | Local laws restrict the offering of certain types of online gambling to residents. |
| Netherlands | Restricted or limited | Participation may be restricted pending appropriate local authorization. |
| Singapore | Restricted | Laws significantly limit remote gambling services to residents and within territory. |
| Hong Kong | Restricted | Local regulations prohibit or tightly control online gambling activities. |
| Other sanctioned or embargoed countries | Restricted | Includes jurisdictions subject to international sanctions, embargoes, or similar measures. |
You must consult the Platform’s registration interface or related notices to determine whether your country of residence is currently accepted. If you move to a new jurisdiction after opening an Account, you must immediately inform us and cease using the Platform if your new jurisdiction is restricted. Attempting to circumvent geographic restrictions through the use of VPNs, proxies, or other location-masking technologies is strictly prohibited and may result in account closure and forfeiture of winnings where lawful.
Privacy & Data Protection
Winum is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which forms an integral part of these Terms and details the categories of information we collect, the purposes for which it is used, and your rights regarding your data. Personal data we may collect includes, but is not limited to, your name, contact details, date of birth, identification documents, transactional and gameplay history, device and browser information, and geolocation data. This information is necessary for us to provide our services, verify your identity, comply with legal and regulatory duties, prevent fraud and money laundering, and improve the security and functionality of the Platform. By using the Platform, you consent to the processing of your personal data in accordance with our Privacy Policy and applicable data protection laws.
We implement robust technical and organizational measures designed to safeguard your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, access controls, secure data storage solutions, and regular security assessments. While we strive to protect your personal data, you acknowledge that no system can be completely secure, and we cannot guarantee absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of your Account credentials and for taking reasonable precautions to protect your devices and networks from unauthorized access or malware. If you suspect that your personal data has been compromised in connection with your use of the Platform, you should contact us without delay.
We may share your personal data with third parties in limited circumstances, such as with payment processors, identity verification providers, regulatory or law enforcement authorities, auditors, or game providers, and only to the extent necessary to provide our services, meet legal obligations, or enforce our rights. Such third parties are required to implement appropriate data protection measures and to use your personal data only for the purposes we specify. In some cases, your data may be transferred to, and processed in, countries that have different data protection laws than your country of residence; where this occurs, we take steps to ensure that appropriate safeguards are in place. You may have certain rights regarding your personal data, such as the right to access, correct, or delete your information, subject to applicable legal limitations and retention requirements. Full details of your rights and how to exercise them are set out in our Privacy Policy.
Account Suspension & Termination
Winum reserves the right to suspend, restrict, or terminate your Account at any time and for any reason, subject to applicable law and regulatory obligations. Circumstances that may lead to suspension or termination include, but are not limited to, suspected or actual Prohibited Activities, failure to pass identity or verification checks, evidence of underage gambling, breach of these Terms, or instructions from regulatory or law enforcement authorities. During a suspension, you may be prevented from placing wagers, depositing funds, or accessing all or part of the Platform, while withdrawals of existing balances may be subject to review and additional checks. Where possible and lawful, we will inform you of the reason for any suspension or termination and outline any steps you may take to remedy the situation or contest our decision.
You may request the closure of your Account at any time by contacting customer support or using any available self-service features within the Platform. Upon receiving your request, we will process the closure within a reasonable time, subject to our need to retain certain data and records for legal, regulatory, or accounting purposes. Prior to closure, you may be required to withdraw any remaining balance, or we may attempt to return funds to your most recently used payment method, provided there are no ongoing investigations or legal restrictions. Closure of your Account, whether initiated by you or by us, does not relieve you of any obligations incurred prior to the date of termination, including payment of any outstanding debts or the completion of pending investigations. We may retain and use your data and transaction history in accordance with our Privacy Policy and relevant laws, even after your Account is closed.
If your Account is terminated as a result of a serious breach of these Terms, confirmed Prohibited Activities, or regulatory directives, we may void wagers, withhold or confiscate balances or winnings where lawfully permitted, and report the matter to appropriate authorities. Conversely, where termination occurs for non-culpable reasons (for example, you moving to a Restricted Country or regulatory changes requiring exit from a market), we will, subject to any legal constraints, return your remaining legitimate funds to you. You acknowledge that any self-exclusion or responsible gambling-related closure you request will be treated in line with our Responsible Gambling Policy and may be irreversible during the selected period. Re-opening a previously closed Account, other than after a time-limited time-out, is at our sole discretion and may require additional verification and review.
Limitation of Liability
To the fullest extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, these Terms, or any games or services provided, whether based on contract, tort, strict liability, or any other legal theory. This includes, without limitation, damages for loss of profits, revenue, business, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising under or in connection with these Terms or your use of the Platform shall not exceed the lesser of (a) the total amount you have deposited into your Account during the six (6) months immediately preceding the event giving rise to the claim, or (b) the amount of one thousand United States dollars (US$1,000), subject to mandatory legal provisions that require a higher limit.
You acknowledge that gambling inherently involves risk and that you may lose the money you wager. You agree that Winum is not responsible for your gambling decisions or for any financial or other consequences arising from your participation in games, provided that we have complied with our legal and contractual obligations. While we make reasonable efforts to maintain the availability and functionality of the Platform, we do not guarantee that it will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control, and we shall not be liable for any loss or damage resulting from such interruptions, provided that we act with reasonable diligence to restore the service.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations of liability, so the above limitations may not apply to you in full. Your statutory rights, if any, remain unaffected. You agree to indemnify, defend, and hold harmless Winum and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your breach of these Terms, your unlawful or negligent use of the Platform, or your violation of any law or the rights of any third party.
Complaints & Dispute Resolution
Winum is committed to providing a fair, transparent, and efficient process for addressing player complaints and resolving disputes. If you have a concern related to the Platform, your Account, transactions, game outcomes, or any other aspect of our services, you should first contact our customer support team using the channels indicated on the Platform. When submitting a complaint, you should provide as much relevant information as possible, including your Account details, a clear description of the issue, relevant dates and times, and any supporting documentation or screenshots. We will acknowledge receipt of your complaint within a reasonable timeframe and aim to investigate and respond substantively as quickly as practicable, taking into account the complexity of the matter.
During our investigation, we may request additional information or clarification from you, and you agree to cooperate fully and honestly in our review of your complaint. We will endeavor to resolve complaints in a fair and impartial manner, in accordance with these Terms, applicable game rules, and any relevant legal or regulatory requirements. Our final response will set out our findings and, where appropriate, any remedial actions or adjustments we propose, such as refunds, wager reversals, or corrections to Account balances. If you are dissatisfied with our response or the outcome of our internal complaints process, you may, where applicable, escalate the matter to an independent alternative dispute resolution (ADR) body or regulatory authority, following the procedures and timelines provided by such entity.
Certain disputes, including those related to game fairness or technical malfunctions, may require collaboration with third-party game providers or testing laboratories to verify outcomes and system performance. In these cases, resolution may take longer, but we will keep you informed of progress and expected timelines where reasonably possible. You agree that any complaints or disputes must be raised within a reasonable period from the date the issue first arose, and in any event within the maximum period allowed by applicable law, or they may be considered time-barred. Nothing in this section shall prevent you from exercising any statutory right to seek legal remedies in a competent court, but we encourage you to exhaust our internal complaints process and, where available, ADR channels before initiating formal legal proceedings.
Governing Law
These Terms, and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws specified in the Platform’s legal or jurisdictional notice, without giving effect to any choice or conflict of law provisions. You agree that the courts located in the jurisdiction identified in such notice shall have exclusive or, where applicable, non-exclusive jurisdiction to hear and determine any lawsuit, action, or proceeding arising out of or relating to these Terms or your use of the Platform. Where required by consumer protection laws, you may also have the right to bring proceedings in the courts of your place of residence, and nothing in these Terms is intended to limit any such non-waivable rights.
The choice of governing law and jurisdiction is made to provide a predictable and consistent legal framework for both you and Winum. However, you are responsible for ensuring that your use of the Platform complies with any mandatory laws and regulations in your country or state of residence. If any provision of these Terms is deemed invalid or unenforceable under the laws of a particular jurisdiction, such invalidity or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect. In such cases, the invalid or unenforceable provision shall be interpreted and enforced to the maximum extent permissible to reflect the original intent of the parties.
Final Provisions
These Terms constitute the entire agreement between you and Winum regarding your use of the Platform and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral, relating to the subject matter. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, nor shall any single or partial exercise preclude any other or further exercise of any right or remedy. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of this provision shall be void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate, successor, or third party in connection with a merger, acquisition, corporate reorganization, or sale of assets, provided that such assignment does not reduce your rights under these Terms.
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be amended to achieve as closely as possible the effect of the original provision, and the remaining provisions shall remain in full force and effect. Any headings or section titles contained in these Terms are included for convenience only and shall not affect the interpretation or construction of any provision. Notices and communications to you may be delivered via email, within-account messaging, or by posting on the Platform, and shall be deemed received when sent or posted, except where applicable law requires a different rule. You are responsible for maintaining accurate and current contact information and for regularly reviewing the Platform and your email for important notices.
Your continued access to and use of the Platform signifies your ongoing consent to these Terms and your acknowledgment of the risks associated with gambling and the importance of responsible play. If you do not agree with any provision of these Terms or any updated version thereof, you must cease using the Platform and request closure of your Account. By clicking “I agree,” registering an Account, or otherwise using the services of Winum online casino, you confirm that you have read, understood, and accepted these Terms in their entirety and that you meet all eligibility and legal requirements to participate in online gambling activities in your jurisdiction.